A user of my Android application called RouterCheck has reported receiving a 961 error during the installation. Going to Google, it isn't difficult to find info on how to solve this - mainly by clearing data and/or cache.
The app itself isn't big. The APK is under 3MB and it unzips into a bit over 6Mb.
So my question is: Have I as the app developer done anything to cause this problem, or is it really due to the state of the customer's phone? Is there anything I should do to help prevent future customers from getting the same problem?
Best How To :
No nothing is to be handled from the app side There is some problem in play store app and not in yours
Error code 961 appears when there is a misconfiguration of system files on the Google Play store. It is happening when downloading, updating and upgrading mobile applications for Android Operating System. To fix this issue, follow these steps. 1. Go to settings 2. Apps 3. All and clear the cache 4. Clear data for google play store 5. Go to settings 6. Accounts and sync 7. Remove all the synced accounts 8. Open google play and register your id again
If this won`t work, you could do reset for Google Play Store. Here how it do. 1. Go to Setting 2. Click Application or Apps 3. Click Manage Application 4. You will see downloaded, running, all, on SD card. 5. Select All Q6. Choose Google service frame 7. Choose force stop, 8. Clear data. 9. Restart. This will reset the Google Play Store and you can start downloading Apps as normal again.